SaaS / Web Application
Helping real estate agents reduce costly appointment no-shows
A SaaS application designed for real estate agents that automates appointment confirmations and reminders.
Industry
Real Estate Technology
Role
Product Designer & Full-Stack Developer
Services
Product Design, UI/UX Design, Web Development
Website
Visit website ↗From problem to SaaS product
Kleint Confirm is designed around a simple problem: real estate agents spend significant time and money traveling to property showings that prospective buyers sometimes fail to attend.
The Problem
Agents may prepare for an appointment, drive to a property, and coordinate access only to discover that the prospective buyer never intended to attend or simply forgot.
The underlying problem was simple: How can an agent know whether a customer is actually going to show up before spending the time and money to get there?
Wasted driving time
Fuel and transportation costs
Lost working hours
Missed opportunities
Unnecessary coordination
The Product Idea
Don't just schedule the appointment. Confirm that the customer is coming.
The application automatically contacts the customer before the scheduled showing and asks them to confirm their attendance.
My Approach
I approached Kleint Confirm as a workflow problem rather than simply a messaging tool. The goal was to make appointment confirmation easier for agents while automating the communication that happens before a showing.
The product was structured around a simple workflow: create the appointment, notify the customer, receive confirmation, and give the agent a clear view of the outcome.
Simplify the Agent Workflow
Make it easy for agents to create appointments and quickly understand their confirmation status.
Automate Customer Communication
Reduce manual follow-up by automatically sending appointment reminders and confirmation requests.
Build the SaaS Foundation
Create the core architecture for authentication, appointment management, subscriptions, and automated workflows.
The Solution
I designed and developed a SaaS platform that allows real estate agents to create and manage appointments while automatically handling customer confirmation and reminder messages.
Experience Structure
Create
Agent creates an appointment.
Schedule
The appointment is stored and reminders are scheduled.
Notify
The customer receives automated reminders.
Confirm
The customer confirms attendance.
Track
The agent sees the confirmation status.
Key Features
Authentication
Secure account access and separation of user appointment data.
Appointment Management
Create, view, update, and delete showing appointments.
Automated Reminders
Send reminders two days and two hours before a showing.
Customer Confirmation
Allow customers to confirm whether they plan to attend.
Subscription Management
Stripe-powered recurring SaaS subscriptions.
Email Notifications
Communicate important account and application events.
Product Design
Because Kleint Confirm is a SaaS product rather than a traditional marketing website, the UX needed to prioritize efficiency.
The interface was designed around quickly understanding upcoming appointments, customer information, showing details, confirmation status, reminder status, and appointment history.
Technical Implementation
I built the application using a full-stack architecture that allowed me to control both the user experience and backend business logic.
Technology
Frontend
Backend
Database
Authentication
Payments
Notifications
The Outcome
Kleint Confirm transformed a manual confirmation process into an automated workflow.
The project gave me the opportunity to take a SaaS product from concept through design and full-stack implementation.
Automated customer communication
Appointment confirmation workflow
Reduced manual follow-up
Organized appointment management
Recurring SaaS subscription foundation
My Role
I was responsible for the product from concept through implementation.
Product Strategy
Identified the core workflow and designed the product around appointment no-shows.
UI/UX Design
Designed the application interface and user flows.
Frontend Development
Built the responsive SaaS interface.
Backend Development
Developed APIs, business logic, authentication, and notification workflows.
Database
Designed MongoDB data models using Mongoose.
Payments
Integrated Stripe subscription billing.
Automation
Implemented appointment reminder and confirmation workflows.
The Result
Kleint Confirm started with a simple real-world problem and turned it into a SaaS product that automates appointment confirmations and reminders.
Idea → Product Design → Architecture → Development → Working SaaS Application